Privacy Policy

Scope of this policy

This policy covers personal information handled by Marblean Dwillow in the course of welcoming, responding to and communicating with our guests.

It applies to people who use marbleandwillow.com, make or manage a dining-table reservation, request a poker seat, submit a private-function enquiry, contact the venue, or visit in connection with those arrangements. It also applies to personal information we handle in related guest communications. This policy is intended to explain our practical approach in each of these settings and does not turn a poker-seat request into online participation.

Offline social poker

Our poker lounge is an in-person, offline social experience inside the venue. Website contact or reservation information may relate to a poker-seat request, not online play. All poker events use non-monetary tournament chips; we do not provide online poker, remote wagering or real-money gaming. Access to the poker lounge and card tables is strictly for guests aged 18 and over with valid Australian photo ID.

02 / Information

Information we may collect

Information you provide directly

Guests may choose to provide contact and booking details when making a reservation, requesting a poker seat, enquiring about a private function, subscribing to communications where offered, or otherwise contacting Marblean Dwillow. Depending on the interaction, this may include your name, email address, telephone number, preferred date or time, party size and the content of your message. You may also choose to share dietary, accessibility or event-preference details. We do not suggest that every reservation requires every type of information listed here.

Name and preferred contact details
Requested date, time and party size
Private-function or event enquiry details
Dietary, accessibility or preference details you provide

Reservation and venue details

Reservation and enquiry records may include the details reasonably needed to respond to you, coordinate dining, manage a poker-seat request, arrange a private function and communicate about the relevant booking. This can include requested dates, times, attendance details and messages exchanged about arrangements. Dining is available from 12:00 PM and poker tables are hosted from 5:30 PM; those times may be relevant to a request, without creating an online poker service or participation channel.

Venue access note: Valid Australian photo ID is required at the poker lounge and card tables to verify access. This policy does not state that copies of identification are retained.

Website use

Website and device information

When you use marbleandwillow.com, we may collect or receive technical and usage information made available by your browser or device. This may include pages viewed, interactions with website content, approximate browser or device information and referring-source information. We may use this information to operate and secure the website, understand how visitors use its pages and improve its content or services. The information available can vary according to your device, browser settings and the way you use the site.

03 / Use

How we use personal information

01

Responding to reservations and enquiries

We may use personal information to receive, confirm, manage or respond to dining-table reservations, poker-seat requests, private-function enquiries and related guest communications. This includes communicating about requested dates, times, party arrangements or event details where needed. Our use is directed to the request or conversation you have made with us; we do not promise a particular booking system, automated confirmation process or availability outcome.

02

Delivering a considered venue experience

Details you choose to share may help Marblean Dwillow prepare for dining, hospitality requests and event coordination. For example, party size, chosen contact preferences or communicated accessibility needs can help us understand an arrangement before your visit. We use those details as relevant to preparation and communication, while recognising that availability, service arrangements and individual requests may need to be considered case by case.

03

Operating, protecting and improving the website

Website-use information may help us keep the site functioning, maintain security, understand how visitors use pages and improve content or services. Marblean Dwillow’s website is not an online poker service. We do not provide online poker, remote wagering or digital gambling software, and website activity is not used to enable those services.

04

Meeting legal, safety and record-keeping needs

We may use information where reasonably necessary to meet applicable obligations, address safety or security matters, handle enquiries and maintain appropriate business records. These uses are considered in context and are limited to what is reasonably needed for the relevant purpose.

04 / Disclosure

Service providers supporting the venue

Marblean Dwillow may share relevant personal information with carefully selected providers that help operate the website, manage communications, support reservations or provide related business services. Where information is shared for these purposes, we aim to limit it to what is reasonably needed for the service involved. We do not list individual providers here because the services and arrangements relevant to an interaction can change over time.

Legal, safety and business circumstances

We may disclose information where reasonably necessary to meet legal obligations, respond to lawful requests, protect people or property, investigate security concerns, or support a business change where permitted. These circumstances are not routine disclosures to any particular authority. Any disclosure will depend on the situation and the information reasonably required for the purpose.

Offline social poker

Marblean Dwillow does not provide online poker, remote wagering or digital gambling software. Poker activity is hosted face-to-face inside the venue and uses non-monetary tournament chips. This is relevant context for the website and venue offering: a poker-seat request is an in-person hospitality arrangement, not a remote gaming account or online-play service.

05 / Website

Cookies and website technologies

Cookies and similar technologies may support a more functional and relevant website experience.

They may be used to support website functionality, remember relevant preferences, understand visitor use and help improve the website experience. The information and technologies involved can depend on how a visitor accesses the site and the choices available through their browser or device. We use this explanation in broad terms so visitors can understand the purpose without suggesting a particular analytics provider, advertising network, consent tool or technology setting.

06 / Care

Security and retention

Reasonable safeguards

Marblean Dwillow takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our approach includes practical safeguards appropriate to the way information is handled in our hospitality and website activities. We review what is reasonably needed in context, while avoiding unnecessary detail that could compromise security. Even so, no method of transmitting or storing information can be guaranteed to be completely secure.

Please use care when choosing what to include in an email or website enquiry, particularly where a detail is not needed for us to respond to your request.

Retention and disposal

We may retain personal information for as long as reasonably needed for the purpose for which it was collected, relevant business needs, record keeping, dispute handling or applicable obligations. When information is no longer reasonably required, it may be deleted or de-identified where appropriate. Retention depends on the context of the information and the purpose involved, so this policy does not set a single retention period or promise that all information can always be removed on request.

07 / Your choices

Your privacy choices

Access and correction requests

You may contact Marblean Dwillow to request access to personal information we hold about you, or to ask for information to be corrected if you believe it is inaccurate, incomplete or out of date. To protect privacy, we may need reasonable information to verify that you are the person making the request before responding. To make an access or correction request, email [email protected] with enough detail for us to understand your enquiry.

Marketing and communications

If you receive promotional communications from Marblean Dwillow, you can ask to stop receiving them by using an available unsubscribe option or by contacting us at [email protected]. This does not necessarily affect communications needed to respond to a reservation, enquiry or service arrangement that is already underway.

Poker-seat questions

Privacy or reservation questions about a poker-seat request can be raised before you visit. Poker remains face-to-face, offline social entertainment inside the venue. Access to the poker lounge and card tables is restricted to guests aged 18 and over, and valid Australian photo ID is required for venue access verification.

Contact us about privacy

Privacy questions and complaints

Contact Marblean Dwillow with privacy questions, access or correction requests, or concerns about how personal information has been handled. We will consider your concern and provide a response where appropriate. Our dedicated route for these privacy matters is [email protected]. Including a brief description of your request helps us direct it to the right person and understand the information or interaction you are asking about.

Marblean Dwillow may update this Privacy Policy from time to time. The current version will display its effective date at the top of this page. The effective date for this version is 5 September 2026, so visitors can identify the policy currently published here.